Brighton fc

Chief excutive and deputy chairman discusses a range of topics in his most recent notes.

On a personal level, it was a great honour for me to meet The Queen at Buckingham Palace during my time at The FA, and I will never forget her kindness on that day back in 2002. In future, a move to digital ticketing for all away matches will likely make life easier, and tickets more secure, for everyone. However, the often short timeframes and specific selling conditions for processing tickets to away matches makes it very difficult for us to offer fans the ability to return tickets to us or to offer refunds. We have a responsibility to ensure those attending away matches are entitled to receive tickets, and also that everyone in our loyalty point programme has a fair chance of attending games. Again, we fully appreciate this means we will occasionally inconvenience those not responsible, so we are heartened by the messages of support we have received for the new policy. Unfortunately, as in most walks of life, the selfish actions of a small (but not insignificant) minority of people will now, on occasions, inconvenience a small number of fans at each of our future away games.