KPLC token

Oops! Bought the Wrong KPLC Token? Here's How to Fix It

Learn how to reverse a purchased KPLC prepaid token for the wrong meter number. Avoid the stress and follow these steps!

Accidentally purchasing prepaid tokens for the wrong KPLC meter number can be a stressful experience. However, the Kenya Power and Lighting Company (KPLC) provides a solution for this common issue. To reverse a purchased KPLC prepaid token bought for the wrong meter number, you can contact KPLC customer service. They will guide you on the necessary steps to rectify the error and ensure the correct meter is credited. It is important to act promptly to avoid any inconveniences in using the token on the incorrect meter.

In cases where a refund is needed, KPLC may require proof of the incorrect transaction alongside your meter details. Once the necessary verification processes are completed, KPLC will initiate the refund process. Remember, accuracy in entering your meter number when purchasing tokens is crucial to prevent such situations. Always double-check before confirming the transaction to ensure it's going to the correct meter to avoid any complications.

Did you know that KPLC provides an efficient system for token reversals to assist customers in rectifying mistakes? Additionally, ensuring accurate meter number entry can save you time and unnecessary hassle in the future.